About This Course

This course is designed for junior managers and team leaders or supervisors. It is designed to empower learners with skills in line with management for team leaders.

Learning Outcomes

The qualifying learner will be able to:

1. Draft, monitor and manage a budget

2. Monitor service level management

3. Identify, define and resolve problems

Modules

1. ID 242810 – Manage Expenditure Against Budget

2. ID 242829 – Service Level Management

3. ID 242817 – Problems Solving and Decision Making

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