Certificate in Technical Support NQF 04
Overview
Purpose
The purpose of this qualification is to build a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Support, covering basic knowledge needed for further study in the field of Systems Support at Higher Education Levels.
Exit Level Outcomes
Exit Level Outcomes
Communicate effectively with fellow IT staff & users of information systems. Demonstrate an understanding of different types of computer systems and the use of computer technology in business. Demonstrate an understanding of problem-solving techniques, and how to apply them in a technical environment. Demonstrate an understanding of Computer Technology Principles. Select and use materials and equipment safely for technological purposes. Work effectively as a team member within a support team. Carry out, under supervision, a small size task to demonstrate knowledge of techniques & skills needed in one or more of the following areas of specialization.MODULES
Modules
- Introduction to computer technology
- Networking Architecture
- Computer upgrading for hardware and software
- Troubleshooting
- Management of networks
- Business Communication
- Mathematics
ENTRY REQUIREMENTS
Entry Requirements
It is assumed that the learner attempting this qualification is competent in: NQF Level 3 with Information Technology.
CAREER OPPORTUNITIES
Career Opportunities
- Network Engineer
- IT architect
- System Engineer
- Windows server & System Administrator
- Service Consultant
- Network Administrator
- Technical Support Analyst
- Computer network/IT
DURATION
- Duration: 18 to 24 Months
- Offering: Online or Distance Learning
- Intake: Anytime
ASSESSMENT CRITERIA
- 30% of your final mark comes from your Formative and Summative Assessments.
- 70% of your final mark comes from the FISA.
- You need at least 80% in the final exam to pass.
- You need at least 75% overall to pass.