Customer Care in Payroll
OVERVIEW
EXIT LEVEL OUTCOMES
Explaining the principles of impressive customer service in the context of a specific industry and organisation.Applying knowledge of personality styles to respond appropriately to a customer.Analysing information in order to provide customer service.Suggesting innovative solutions to respond to queries and improve customer service.MODULES
MODULES
Customer CarePersonality stylesProfessionalismCAREER OPPORTUNITIES
CAREER OPPORTUNITIES
- Payroll Administrator
- Finance Manager
- CFO
- Customer Care Manager
DURATION
DURATION
- Duration: 30 Days
- Offering: Online or Distance Learning
- Intake: Anytime
ASSESSMENT CRITERIA
ASSESSMENT CRITERIA
- 30% of your final mark comes from your Formative and Summative Assessments.
- 70% of your final mark comes from the FISA.
- You need at least 80% in the final exam to pass.
- You need at least 75% overall to pass.
Accreditation
No 12206