About This Course

Managing people is probably one of the most important aspects of being a manager and is certainly much more challenging then what most people expect it to be. 

Learning Outcomes

At the end of this module, the participants will be capable to:

1. Understand management and leadership theories in practice
2. Review performance monitoring systems, establish the best system, define performance indicators, performance management the people
3. Explain the role of the team leader, build teams, manage group dynamics and identify ways to improve the performance of the team
4. Identify skills gaps
5. Set up coaching system and coach direct reports
6. Formulate job profiles
7. Select and recruit staff
8. Apply the principles of emotional intelligence to manage oneself and others better

Modules

1. ID 252037 – Team Building & Management

2. ID 252043 – Diversity Management

3. ID 252027 – Workplace Relationship

4. ID 252029 – People & Talent Development

5. ID 252031 – Emotional Intelligence

6. ID 114226 – Conflicts Management

7. ID 252042 – Ethics in the Workplace

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