NQF Level 05 – Credits 241

About This Qualification

This Qualification is the second step in a learning pathway that underpins a career in the Labour Relations arena. A large number of the competencies developed in the Qualification are rooted in actual workplace practice and should lead to greater productivity resulting from the improved performance by the learner, due to the integration of the knowledge mastered with workplace practice.

The Certificate in Labour Relations Practice: NQF Level 5, is designed to meet the needs of learners who are already employed and involved in the fields of Labour Relations and/or Labour Law. Additionally, however, it will also meet the needs and aspirations of the youth and unemployed who wish to pursue a career in the Labour Relations and associated fields, or in other fields where this learning may be useful. This includes adult learners who want to enter the sector or develop their careers in one or more of the related sub-fields. This Qualification would also be relevant to many Human Resources (HR) Practitioners.

Learning Outcomes

1. Communicate effectively in the workplace with internal and external clients.

2. Screen and refer cases

3. Operate the case management process and manage the flow of information

4. Apply knowledge of applicable Labour legislation to real or simulated cases

5. Apply the Rules of the Commission for Conciliation, Mediation and Arbitration.

6. Understand the regulations of the Labour Relations Act relating to Collective Agreements and Bargaining Councils.

7. Analyse referred disputes and select appropriate resolution process.

8. Apply knowledge of the Compensation for Occupational Injury and Disease Act of 1993 (COIDA).

9. Demonstrate an understanding of the transformative elements of the Human Resource Development Legislation.

10. Conduct a pre-conciliation by telephone.

Modules

1. LRC93993-01 Communication and interpersonal skills

2. LRC93993-02 Understand Legal Framework

3. LRC93993-03 Manage Customer Service

Entry Requirements

Learners accessing this Qualification should be competent in: Communication at NQF Level 4 and Mathematical Literacy at NQF Level 4.

Career Opportunities

1. HR officers

2. Case Management Officers – Bargaining Councils

3. Department of Labour Advice officers

4. Labour brokers

5. Union officials, particularly organisers

6. CCMA case management officials

7. Public and/or private agents providing labour law advice

8. IR administrators

9. Dispute Resolution Call Centre Agents

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