Problem Solving & Customer Care
OVERVIEW
EXIT LEVEL OUTCOMES
Explaining customer service.Engaging in an interaction with a customer.Demonstrating communication skills in responding to a customer.Processing a query to respond to a customer needMODULES
MODULES
Communication SkillsCustomer InteractionCustomer ServiceSales ManagementCAREER OPPORTUNITIES
CAREER OPPORTUNITIES
- Salesmen
- Customer Service Manager
DURATION
DURATION
- Duration: 30 Days
- Offering: Online or Distance Learning
- Intake: Anytime
ASSESSMENT CRITERIA
ASSESSMENT CRITERIA
- 30% of your final mark comes from your Formative and Summative Assessments.
- 70% of your final mark comes from the FISA.
- You need at least 80% in the final exam to pass.
- You need at least 75% overall to pass.
Accreditation
No 12206