Occupational Certificate
Computer Technician
The Occupational Certificate: Computer Technician prepares learners to install, configure, maintain, troubleshoot and support computer hardware, software, peripheral devices and basic network environments.
SAQA ID101408
NQF Level5
Credits282
Duration18 Months
Course Overview
About the Course
The Occupational Certificate: Computer Technician prepares learners to install, configure, maintain, troubleshoot and support computer hardware, software, peripheral devices and basic network environments.
The programme develops the knowledge, practical skills and workplace competence required to provide effective technical support to computer users and organisations while applying appropriate ICT security, safety and customer-service practices.
Learning Outcomes
What You Will Learn
✓Install and configure computer hardware and peripheral devices.
✓Install and configure operating systems and application software.
✓Diagnose computer hardware and software faults.
✓Perform computer maintenance, repairs and upgrades.
✓Configure and troubleshoot basic computer networks.
✓Provide technical support to end users.
✓Apply basic cybersecurity and information-security practices.
✓Perform data backup, recovery and system maintenance activities.
✓Manage technical support requests and incidents.
✓Maintain computer equipment and technical records.
✓Apply occupational health and safety requirements in an ICT environment.
✓Communicate professionally with users and customers.
Curriculum
Course Curriculum
Knowledge Modules
- KM-01: Computer Hardware and Architecture
- KM-02: Operating Systems and Application Software
- KM-03: Computer Installation, Configuration and Maintenance
- KM-04: Computer Networking Fundamentals
- KM-05: Troubleshooting and Technical Support
- KM-06: Information and Cybersecurity Fundamentals
- KM-07: Customer Service and ICT Support Administration
Practical Skill Modules
- PM-01: Assembling and configuring computer systems
- PM-02: Installing and configuring operating systems and software
- PM-03: Installing and configuring peripheral devices
- PM-04: Diagnosing and repairing hardware and software faults
- PM-05: Configuring and troubleshooting basic networks
- PM-06: Performing preventative maintenance, backup and recovery
- PM-07: Providing technical support to computer users
Work Experience Modules
- WM-01: Computer Installation and Configuration
- WM-02: Hardware and Software Maintenance
- WM-03: Technical Fault Diagnosis and Repair
- WM-04: Network and Connectivity Support
- WM-05: User and Helpdesk Technical Support
- WM-06: ICT Equipment, Security and Support Administration
Interested in This Course?
Speak to our team about entry requirements, upcoming intakes and the application process.
Programme Delivery
How the Programme Works
01
Knowledge Learning
02
Practical Skills Training
03
Workplace Experience
04
Assessment
05
External Integrated Summative Assessment (EISA)
Career Opportunities
Where This Course Can Take You
Computer Technician
IT Support Technician
Desktop Support Technician
Helpdesk Technician
ICT Support Technician
Hardware Support Technician
Technical Support Officer
Field Service Technician
Junior Network Support Technician
IT Service Desk Agent
Computer Repair Technician
Self-Employed Computer Technician
Ready to Get Started?
Speak to our team for more information about admissions, upcoming intakes and the application process.