Occupational Skills Programme
Conflict Management
The Conflict Management Skills Programme develops the knowledge and practical skills required to identify, analyse, manage and resolve conflict constructively in the workplace.
QCTO Skills Programme IDSP-210409
NQF Level5
Credits5
Duration5 Days
Course Overview
About the Course
The Conflict Management Skills Programme develops the knowledge and practical skills required to identify, analyse, manage and resolve conflict constructively in the workplace.
Learners develop practical competence in communication, negotiation, problem-solving and conflict-resolution techniques that contribute to productive working relationships, effective teamwork and improved organisational performance.
Learning Outcomes
What You Will Learn
✓Explain the nature, sources and dynamics of workplace conflict.
✓Identify different types and stages of conflict.
✓Recognise factors that contribute to workplace disagreements.
✓Analyse conflict situations and determine appropriate interventions.
✓Apply effective interpersonal communication techniques.
✓Demonstrate active listening and constructive questioning.
✓Manage difficult conversations professionally.
✓Apply negotiation and problem-solving techniques.
✓Manage emotions and interpersonal differences during conflict.
✓Facilitate constructive conflict-resolution discussions.
✓Develop mutually acceptable solutions and agreements.
✓Monitor agreed actions and contribute to positive workplace relationships.
Curriculum
Course Curriculum
Knowledge Component
- KM-01: Principles and Dynamics of Conflict
- KM-02: Sources and Types of Workplace Conflict
- KM-03: Communication and Interpersonal Relationships
- KM-04: Conflict Management and Resolution Approaches
- KM-05: Negotiation and Problem-Solving Principles
- KM-06: Workplace Relationships and Conflict Prevention
Practical Skills Component
- PM-01: Identify and analyse workplace conflict situations
- PM-02: Apply effective communication and active-listening techniques
- PM-03: Manage difficult workplace conversations
- PM-04: Apply conflict-resolution techniques
- PM-05: Conduct negotiation and problem-solving discussions
- PM-06: Develop and document conflict-resolution agreements
- PM-07: Monitor agreed actions and workplace relationships
Interested in This Course?
Speak to our team about entry requirements, upcoming intakes and the application process.
Programme Delivery
How the Programme Works
01
Theory
02
Case Studies
03
Group Exercises
04
Role-Plays
05
Workplace Conflict Scenarios
06
Assessment
Who Should Attend?
Who This Course Is For
Supervisors and Team Leaders
Managers
HR Personnel
Employee Relations Personnel
Project Managers
Administrators
Customer Service Personnel
Shop-Floor and Operational Leaders
Employees working in teams
Entrepreneurs and Business Owners
Career Opportunities
Where This Course Can Take You
Team Leader
Supervisor
Manager
HR/Employee Relations Officer
Project Coordinator
Operations Coordinator
Customer Service Supervisor
Workplace Conflict Management Team Member
Ready to Get Started?
Speak to our team for more information about admissions, upcoming intakes and the application process.